Privacy Policy
Last updated: August 2026
At Pallets & Pellets, your privacy matters. This policy explains what personal information we collect when you visit our website, place an order or choose to hear from us, and how that information is used and protected.
Pallets & Pellets is a UK sole trader and is responsible for the personal information collected through this website.
For any questions about your personal information or this policy, please contact:
Information We Collect
When you visit our website, contact us, place an order or sign up to receive news and updates, we may collect information including:
your name;
email address and telephone number;
billing and delivery address;
details relating to your order;
correspondence you have with us; and
information about how you use our website.
Payment information is processed securely through our payment provider. Pallets & Pellets does not directly store your full card details.
How We Use Your Information
We use your personal information where necessary to:
process, fulfil and deliver your orders;
take and manage payments;
contact you about an order or enquiry;
provide customer service;
meet our legal, accounting and tax obligations;
prevent or investigate fraud and protect our business; and
understand how visitors use our website and help us improve it.
Where you have chosen to sign up for news, product updates or marketing emails, we will also use your email address for this purpose.
Our lawful bases for using your information will generally be performance of a contract, compliance with a legal obligation, our legitimate interests in operating and improving our business, or your consent, depending on why the information is being used.
Marketing
We will only send you marketing emails where you have chosen to receive them.
You can unsubscribe at any time by using the unsubscribe link included in our emails or by contacting privacy@palletsandpellets.com.
Withdrawing your consent will not affect any order or purchase you make from us.
Sharing Your Information
We do not sell your personal information.
We may share information where necessary with trusted service providers who help us operate our website and fulfil your order. These may include:
Squarespace, which hosts and operates our website and online shop;
payment processing and fraud-prevention providers used by Squarespace Payments;
delivery and courier providers, where required to deliver your order;
email and marketing service providers, if you subscribe to our mailing list;
analytics providers, including Google Analytics; and
professional advisers or authorities where required by law.
We only share the information reasonably necessary for those services to be provided.
Some of our service providers may process information outside the UK. Where this happens, appropriate safeguards or other lawful mechanisms for international data transfers will be relied upon.
Cookies & Analytics
Our website uses cookies and similar technologies. Some are necessary for the website and online shop to function correctly, while others help us understand how the website is being used.
We intend to use Google Analytics to understand information such as website visits and how visitors interact with the site.
Where consent is required for non-essential cookies or analytics, these will only be used in accordance with the choices you make through our cookie settings.
You can change your cookie preferences using the cookie controls provided on the website.
How Long We Keep Your Information
We keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected, including meeting our legal, tax and accounting obligations and dealing with any queries or disputes relating to an order.
Marketing information will be retained until you unsubscribe or withdraw your consent, after which we may retain limited information necessary to record that you have opted out.
Keeping Your Information Secure
We take reasonable steps to protect the personal information we hold and use reputable third-party services to operate our website and process transactions securely.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Your Rights
Under UK data protection law, depending on the circumstances, you may have the right to:
ask for a copy of the personal information we hold about you;
ask us to correct inaccurate or incomplete information;
ask us to delete your personal information;
ask us to restrict how your information is used;
object to certain uses of your information;
ask for certain information to be transferred to you or another organisation; and
withdraw your consent at any time where we rely on consent.
To exercise any of these rights, please contact privacy@palletsandpellets.com.
You also have the right to object to the use of your personal information for direct marketing at any time.
Complaints
If you have any concerns about how Pallets & Pellets uses your personal information, please contact us first at:
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.
Further information about your data protection rights and how to make a complaint is available from the ICO.
Changes to This Policy
We may update this Privacy Policy from time to time, for example if our website, services or the way we use personal information changes.
The latest version will always be published on this website with the date it was last updated.